From time to time, you might find yourself having to void transactions that have been entered incorrectly.

Before being able to void transaction, you must enable it in Setup Store settings. This menu can be accessed by going to the Admin tab and selecting Setup Store Settings. On the left tab, select Sales Settings.

To void a transaction:

Step 1: Go to the Transaction tab and select Search Transaction.

Step 2: The Search Transaction list will appear. You may locate the payment by either on the list or using the search criteria on the top right to narrow down your options.

Step 3: Once the payment is found, click on it. The Payment Confirmation screen will appear. To void the payment, simply click on the Void button.

Step 4: Once the payment is void, it will show a red bar, followed by the word Void.